23 Hours And Counting At Grady

December 11, 2012 11:19 am

by Charlie · 2 comments

Most of our regular readers are familiar with George Chidi.  He’s an activist, and was briefly one who was a part of the Occupy Atlanta movement.  Yet, he ultimately left it because he didn’t see a path to actual results there.  George, unlike most that fall under the Occupy label, isn’t exactly a non-conformist.  He has an MBA.  He understands processes.  And he understands how to condense a message into something that people can relate to.

For the past day, George has been at Grady Hospital with his mom.  He’s been essentially live-blogging the episode on his Facebook page.  I’m out of town this week for the day job, and have only had a chance for a brief glimpse.  You should make time too when you can.  He’s breaking the experience down, asking tough questions, and in some cases getting answers from high level personnel from the Hospital.

If you want to understand how health care is being delivered for a large portion of Metro Atlanta’s population, George is helping us out.

Best wishes to his mother on her recovery as well.

Charlie December 12, 2012 at 8:14 am

George’s saga continues, back this morning for a follow up visit for his Mom:

“We have returned to Grady Memorial Hospital for my mother’s appointment at 7:30 a.m. in the OB-GYN clinic.

“We’re here 15 minutes early. And, we are told, that there couldn’t possibly be an appointment here at 7:30 a.m. The clinic doesn’t actually open until nine, and there’s no doctor here today: it’s a pregnancy clinic. They don’t have regular service on Wednesday.

“I recall, vividly, the physician assistant Nareeja asking my mother if she would prefer to go to the OB-GYN on Wednesday or Thursday, and my mother taking the earliest-possible option. “I’ll go make a call and set up an appointment,” Nareeja said. A few minutes later, Nareeja returned with the printed appointment paper that apparently holds no value now.

“Gloria Dunn, a patient representative who happened to be here early to open up the pregnancy, assures us that we’re not missing an appointment somewhere else in the hospital. After taking my mother’s patient number, she looked up her record in the computer to see what happened. “The ER doesn’t know anything about our scheduling,” she said.

“As we stand here, a stream of young patients come in and are subsequently turned away for walk-in service.”

saltycracker December 12, 2012 at 11:09 am

The question to get answered is why the printed appointment was wrong.

Electronic records/data are intended to improve efficiencies in healthcare. It is the fastest growing segment in the industry. Verbal communications have gone off the cliff as most providers communicate primarily via their network and enter info directly from their pad.

Standing in a hospital room the other day it became clear that all 8 that came by (and @ got a different slant from the patient) did care and wanted the best for the patient. But with so many people involved at different levels or specializations only a patient specific electronic system could keep it sorted out.

In the appointment example, because the hard part is usually contacting a person to do it, attention needs to be drawn as to how this process failed. Is the employee incompetent or untrained, is the system flawed or poorly programed or not interactive………..

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