5 comments

  1. GAWire says:

    Guess who DOESN’T win on this one … the customers (i.e. .the frequent fliers who are being charged ridiculous fees and getting horrible services).

    I use to love Delta – it has always been my favorite and I have had many ties to the company. But … no one wants to fly Delta anymore. Their services are sub par. They don’t treat customers well – customers are the third or fourth priority (right ahead of their employees). Miles are becoming less valuable while ticket prices increase. First Class is what coach is on many other airlines. Don’t even talk to me about Delta’s Coach (the word “steerage” comes to mind). And as for the Crown Room … extra fees, extra fees, extra fees (I’m surprised they haven’t started charging for a pint of 420 yet).

    Delta has been passed up by Air Tran, American Airlines and US Airways in almost every category. The only reason I still support the company at all is b/c they are the home team (that’s important to me) and some personal attachments to the company (which are quickly becoming less and less important).

    Perhaps they should consider what’s best for the customer as opposed to the BoD’s own bullheaded mentality (like Bell South has done).

    As an Atlantan, I want them here (just like I would rather Bell South/Cingular here) – I want to see the Delta and Bell South names in Atlanta … But more than that, I want good and affordable services, and I know that the Atlanta and GA economy will be fine.

  2. liberty21 says:

    Demonbeck,
    very funny. I am glad Delta did not merge which means there won’t be a massive layoffs of jobs and price hikes for passengers. This merger was going to create a monopoly as a result many passangers at hubs would have face price gouging because the merger would be the only airline at some airports.

  3. Demonbeck says:

    Of course you ignore the fact that Delta wouldn’t be in a financial pickle if it weren’t for all of the unions their employees are in and the outrageous wages they make.

  4. Demonbeck says:

    From:
    http://www.fool.com/news/foth/2002/foth020918.htm

    “Roger Lowenstein neatly summarized the awful characteristics of the airline industry in a brilliant New York Times Magazine article in February:

    Airlines… use huge amounts of fixed capital — wide-body jets go for $100 million each and can’t be readily liquidated. They also depend on a skilled labor force. The two problems exacerbate each other. Since airlines cannot afford to let planes sit idle, they can ill suffer strikes. That makes their unions unusually powerful… Stringent safety codes strengthen the unions further by introducing a stickiness into the rules that govern hiring and firing. Any other industry would compensate by raising fares, but air travel is a commodity, so the temptation is always to cut fares to fill seats.”

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