The AJC has a write up on the Clark Howard story about his call to close accounts at BOA.
The gist of the story is that Bank of America arrested a guy for check fraud and the guy was innocent. He spent 11 hours in jail and incurred $14,000.00 to clear his name. Clark is now on a tear against BOA, which won’t reimburse the guy his legal fees.
I’m really torn (and I’m a BOA user). I’m sympathetic to Clark’s call, but I also am sympathetic to the business that might have gotten shafted. At the same time, I will agree with people in the story that Bank of America has gotten increasingly impersonal.